Refund policy

Before you order

Create your watercolor with AI and select your preferred preview before checkout. Up to five previews per session are available, including regenerated versions. Please review your selected artwork, product, size, and any personalized text carefully. There is no separate email-proof approval step.

Cancellations and changes

To cancel or change an order, email hello@shopdamda.com with your order number as soon as possible. You may cancel for a full refund before production begins. No artwork, cancellation, or restocking fee will be deducted. Production may begin after checkout, so please do not wait for an approval email. We will confirm whether your request reached us before production started.

After production begins

Our canvas prints, AirFrame prints, pillows, mugs, and kitchen hand towels are made to order with your selected artwork. Change-of-mind cancellations, returns, or exchanges are not accepted once production begins. This does not affect remedies for damaged, defective, or incorrectly supplied products or any rights under applicable law.

Damaged, defective, or incorrect items

Inspect your product when it arrives. If it is damaged, defective, or does not match your order, email hello@shopdamda.com as soon as possible with your order number, a description, and clear photos of the product and relevant packaging damage. Keep the item and packaging while we review the issue, and contact us before returning anything.

For confirmed production defects, damage, or fulfillment errors, we will arrange a replacement at no additional cost. If a replacement cannot resolve the issue, we will discuss an appropriate alternative, including a refund where applicable. Your statutory rights are not affected.

Refund processing

Approved refunds are returned to the original payment method. We will confirm submission; the time it takes to appear depends on your bank or payment provider. Contact hello@shopdamda.com with your order number for help.